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We’ll need a bit more information to be able to help you effectively.

If you can let us know about the browser, operating system and hardware that you’re using, and the version numbers of the software, it will be a lot easier to track down the error. We’d also be very grateful if you could send us any error codes you receive when you experience the problem, and if you have taken a screenshot of the error that’s absolutely perfect.

Please send all the above details to support@demotix.com so that our tech team can take a look and we’ll get back to you within 24 hours.

We’re going to need some more information about your system before we’re able to provide any meaningful help.

That means we need to know which FTP program you’re using, your account name and Upload Code, and what kind of files you’re trying to upload (file type/size/number). Telling us the time of the last upload attempt you made is also useful as we can check it against our records and see if an error was noted.

We'd like to resolve this as quickly as possible, but we'll need you to clarify the ways in which the site isn't loading.

• Are you being timed out, or receiving an error message (if so, what error message)?
• Does the browser finish loading the page, but you see nothing but a white screen?
• Is there another problem? Please describe it.

If you could include a screenshot and what time you were experiencing the problem (include timezone), that'll be a huge help.

Thank you. We hope to have this resolved ASAP.

You can edit your published story by going to the "edit" button at the top of the story page (just above the photos). Once you've fixed the problem, click "save" at the bottom of the edit page. Your story will be flagged to our publishers to check, but it will remain published. More information on our expectations can be found at: http://www.demotix.com/training/reporting-demotix.

You can also add additional photos to your story in the same way.

If you believe the previous version of your story contained potentially libellous material, please also contact info@demotix.com.

We often edit parts of your story to reflect a specific style and format. We require that your media summary, title and captions all fit a certain journalistic standard. More information on our expectations can be found at http://www.demotix.com/training/reporting-demotix.

If you still disagree with how the story was edited, you can make changes to your published story by going to the "edit" button at the top of the story page (just above the photos). Once you've fixed the problem, click "save" at the bottom of the edit page. Your story will be flagged to our publishers to check, but it will remain published.

You can also add additional photos to your story in the same way.

If you believe the previous version of your story contained potentially libellous material, please also contact info@demotix.com.

You can edit your published story by going to the "edit" button at the top of the story page (just above the photos). Once you've added your photos, click "save" at the bottom of the edit page. Your story will be flagged for our publishers to check, but it will remain published.

Remember, we ask you to limit stories to 25 images because we’d like to encourage you to upload only the very best photos you’ve taken of your event.

If you really believe that you have more than 25 outstanding images, try dividing them into categories. For example, if you were taking pictures of a demonstration, you could have:

• Policemen at the demonstration
• Demonstrators at the demonstration
• Violence at the demonstration
• Signs from the demonstration
• etc.

Please note that if you submit too many images which are not of an acceptable standard, our publishers will be less likely to publish your sets in future. Being able to perform a tight self-edit is an essential part of being a good photojournalist.

We have a system in place which prevents two people from trying to edit the same story at the same time, which can cause problems with our systems.

Your story will be “locked” as soon as someone begins editing it. The lock lasts for 45 minutes, or until you or the publisher clicks the “Save” button at the bottom of the page. If you’ve accidentally navigated away from editing a story, you may receive a prompt on the website to “release the lock” so that if necessary someone else will be able to edit the story.

The longest you’ll ever have to wait while a story is being edited is 45 minutes. We hope that makes things clearer.

Our publishers check all stories as they come in to make sure that they’re accurate and of good quality. If you didn't include much information about the story, or the information was hard to understand, it will take our publishers longer to publish your story. During major events that receive a lot of submissions, your story may take longer to publish.

When you've published enough stories and have established that you can consistently meet our expectations for quality and style, you will be eligible for Self Publisher status, which means your work go live as soon as you’ve finished with it.

For more information, please see our Publishing FAQ page here:
http://www.demotix.com/publishing-faq#Why_is_my_story_still_pending

Congratulations on your sale!

Please ensure that you set up your payment details using either PayPal or Moneybookers and please make sure you have paid the correct tax ID.

Also, bear in mind that media outlets can be notoriously slow with payment, so it may still be 30 – 60 days before payment comes through. If the sale was made through one of our resellers like Corbis or Scanpix, the payment can take even longer.

We follow up with our media partners daily, so rest assured that payment is on the way.
Well done, again!

We’ll be getting in touch with the infringer and asking them to take down the image. We should at least be able to get the image taken down and, depending on the type of use, we may also be able to make them pay a penalty fee for the illegal use.

Please take a minute to fill out an image misuse form from the website so that we can begin resolving the issue: http://www.demotix.com/image-misuse-form

We normally make monthly payment runs around the 20th of each month, but the exact date can vary by several days. It is possible the payment run hasn't been made yet for this month, so please be patient.

It is also possible that you have not properly filled out your payment information. Please confirm that you have filled out (1) payment method, information and minimum payment amount on the settings of your sales dashboard. Also confirm that you have filled out (2) the tax information and all other required fields on your account information, accessible through "edit profile" on your dashboard.

If you believe that there are still outstanding payments that are not being transferred from your incoming payments, please contact us and we will see if we can solve the problem.

You can find all the information you need to apply for accreditation from Demotix on our Press Pass FAQ page. It is suggested that you apply for accreditation at least two weeks before an event, so that we have adequate time to process your request. Please note that there is a requirement to have published a certain number of stories before you can apply for accreditation.

You can find all the information you need to apply for accreditation from Demotix on our Press Pass FAQ page. Please note that there’s a requirement to have published a certain number of stories before you can apply for accreditation.

Sorry to hear about that. We usually process accreditation requests on Tuesdays and Thursdays, so it might just be that our editors haven’t got around to your request yet. We receive a large number of accreditation requests, so we cannot always followup if the request wasn't properly filled out. If you do not hear back within two or three working days, then I'm afraid your application was unsuccessful.

Hope this helps. Contact us if you have any further questions.

If you correctly completed your press pass accreditation, then we don’t usually write to you to confirm (although you have the receipt from Paypal). We process accreditation requests twice a week, on Tuesdays and Thursdays. The press cards then take around one month to arrive, based on the time it takes to process, print, ship and deliver the cards from our printers in Canada.

Please be patient - unfortunately, making the process any faster would make passes more expensive!"
Thank you.

Unfortunately not all requests will be accepted. Some applications are incomplete, or were requested so late that they couldn't be processed in time for the event. Other events require specific instructions that Demotix cannot always fulfill.

Remember that we are a newswire service, not an independent publication, and that contributors are still technically freelance photographers. Because you maintain the copyright to your images, we cannot fulfill terms that stipulate images will only be used for certain publications.

We hope this clarifies the issue.

The first step in creating an account is to head to the registration page. Once you’ve entered the required information and verified your email address, you’ll be able to start creating stories right away!

The more stories you create, the more access to editorial resources you’ll have - you can quickly earn self-publisher status, gain access to press accreditation, and much more.

We look forward to seeing your work on the site, and let me know if you have any more questions - I’m here to help!

Once you have created your account, you can edit your profile by going to the settings menu, which is linked at the top of every Demotix page and on your Demotix dashboard. Please note that if you do not fill in all required information on the page, the other information will not save.

I hope this helps! Please contact us if you are still having trouble!