Editorial : FAQ

What accreditation does Demotix offer?

Through your Profile Dashboard, you can apply for a letter of accreditation for a specific event, or for a Demotix press pass.

How do I qualify for accreditation?

You can apply for a letter of accreditation after having had five stories published on the Demotix website.

Before you can apply for a press pass, you must have published 10 stories on the Demotix website.

How do I apply for accreditation?

Click "Dashboard" at the top left of any page when you are logged in. On the right of your Dashboard page are links to the forms to apply for the press pass or an accreditation letter.

Please note that the link to apply for the press pass will not appear until you have had 10 stories published.

I need a press pass urgently and I don't have 10 published stories. Can I still get one?

Unfortunately, no.

The press pass works because the authorities understand that we make sure that the people who have them are genuine reporters. If we give press passes to anyone who asks for them, even if they don't meet our preconditions, the press pass will quickly become devalued and worthless, and press officers and police will have good reason to ignore your claims to be a bona fide reporter.

For the good of everyone who has a press pass, we have to make sure that this does not happen. For this reason, you will absolutely not be issued with a press pass until you have had 10 stories published.

How do I pay for the press pass?

Our preferred payment method for the pass is Paypal. We charge $20 for printing and shipping to any location in the world.

Please send your payment to presspass{at}Demotix.com, quoting your 6-digit application reference number. If you do not include this number, we will not be able to process your payment.

Can I pay for the press pass using funds owing to me in my Demotix account?

At the moment, we can't do anything with your royalty payments other than send them straight on to you. This means that we can't simply deduct payment for the press pass directly from any funds owing to you as shown on the Sales Dashboard.

How can I set up a Paypal account? What if I don't have a credit card?

To set up a Paypal account, please click here.

If you don't have a credit card, you can still set up an account. For more information, please click here.

Where do I find the reference number for my press pass application?

You will be sent the reference number in a confirmation email after filling out the application form.

Can I pay by a different method?

If Paypal is not available in your country, we can accept payments via Moneybookers, Western Union, or credit card. These are only available on request, so please contact the office by emailing info{at}demotix.com or calling us on +44 207 644 7501 before attempting to pay via these methods.

How long will it take for my accreditation to be processed?

We aim to process all accreditation requests within 24 hours.

We will send you a digital copy of your accreditation letter via email.

The press pass takes around 12 days to be delivered worldwide from our printers in Canada.

Will I receive an email confirmation that my payment has been received?

No. Paypal gives you a receipt for your payment, which is your record of the transaction. We process paid press pass applications twice weekly.

Can I change my details, like delivery address or photo, after paying for my press pass?

If your press pass has already been dispatched, you will have to go through the process again and pay for a new pass to be printed and delivered.

How do I renew my press pass?

If you want to renew your press pass and none of your details have changed (for example, you haven't moved to a different city, and your appearance hasn't changed substantially) then you can contact presspass{at}demotix.com asking for a renewal.

You'll need to be able to send another $20 payment by PayPal, including the original reference number from your press pass application.

Who is my regional editor?

Africa@demotix.com / asia@demotix.com
Americas@demotix.com / Europe@demotix.com /
mideast@demotix.com

Can I upload video?

Yes of course! For more information please see the How To Upload Video Blog

What video file type do you accept?

Demotix accepts MOV, AVI, MP4, MPEG and WMV video files only. For more information please see the How To Upload Video Blog

I have received an email from the publisher concerning my camera settings, why is this important?

Camera date settings are one method of verifying your content to be sold. For more information please see Setting your Camera Date Settings Blog

How do I update my location?

Press Edit on your Profile page and you can change your current location. This is very helpful for editors to set assignments to you.

How do I fill in my payment details?

Click here

Why is Demotix asking for my "Tax Country" and "Tax ID (secure)"?

Under UK law, we have to deduct taxes from any money that we pay to reporters outside the UK.

This means that we need to know which country you pay tax in, and what your Tax ID is so that we can verify your information.

This page on the HMRC website includes downloadable PDF documents explaining your liability to UK tax and the UK's treaty agreements with other countries.

What is my Tax ID? Where can I find it?

Your Tax ID is the number the government uses to identify you when you pay tax. For example, in the UK, it is called the National Insurance Number; in the US, it's called the Social Security Number.

If you have ever had a job or filled in a tax return, you will have a Tax ID number in your records.

What is my Tax Country?

Your Tax Country is the country where you are registered to pay taxes. This is usually the country where you are a citizen.

My country is not listed in the Tax Country menu. What should I do?

If your country is not listed, this means that the UK does not have a treaty with that country covering overseas earnings. Unfortunately, your earnings will be taxed at 20%.

Please choose "Not listed" from the Tax Country menu and you will not be asked for any more tax information.

Why do I have to enter my address?

We ask for your address so that the tax authorities will be able to verify your information. No-one outside Demotix will have access to this information.

What if someone hacks into Demotix?

Your tax information will be encrypted within our database, so that even if Demotix is hacked into, there will be a very small chance of the attacker accessing this personal information. This is why it says "secure" on the Tax ID field.

Can I get a permanent job for Demotix?

We occasionally advertise jobs on the Demotix blog to join our small permanent team in London.

We do not have any permanent photographer positions. We accept photo submissions and attempt to sell your images - if your images sell, you will be paid. Find out more about how Demotix work at our About Us pages.