Support: FAQ

I am unable to log into Demotix

Firstly, have you tried an alternate browser. Google Chrome or Firefox will work best with Demotix. If you are receiving an error, please send a screenshot of it, with the name of the browser you are using and your location. Having this information helps us fix the issue for everyone - it works better than just saying 'I can't'.

Email support [at] demotix.com only after obtaining a screenshot and details.

I can't upload images or video through Demotix.com

We have many other ways to upload images into us, the website should only be your second option.

What other methods do can I use to upload my images and video to Demotix?

You can upload to Demotix multiple ways.

The Website - Clicking ‘Upload News’ on any page will take you to the upload page.

The Desktop Uploader - Downloading the program will speed up your process from your desktop, and is available on Windows, Mac and Linux. Desktop Uploader Link

Post-production suite - Lightroom, Photoshop or Photo Mechanic plugins.

FTP Transfer - For power users, you can transfer your images to us using FTP into your existing media folder. FTP Upload Link

PhotoShelter FTP Transfer - You can transfer your images to us using FTP into your existing media folder. FTP Upload Link

Mobile Upload - We have our very own dedicated iPhone App. Android app coming soon!

Do you delete any of my content?

Very rarely. We will kindly remove a duplicate that has found its way in, informing you, but other than that we will not delete images. We may also remove an image from a batch that is corrupted. If you have uploaded a batch of images and some did not appear after saving, please contact support [at] demotix.com with a screenshot of the problem.

I’ve uploaded images but everything has vanished?

Sometimes when uploading to Demotix your Internet may drop during this process, which may affect sending us images. Even after entering all the events details, you can still re-upload from the same page. Your images will still be within the Existing Images. If you receive an error during captioning - your story will still be sent to us. After sending the story to Demotix - there is a delay on it being published live, due to publishers checking your work. More information here in our Uploading FAQ.

I want to upload via FTP, What software do I need?

Demotix works really well with FileZilla - its small to download and you can have your images in your Existing Media file quickly. Here is the download link for FileZilla.

I want to upload via Adobe Lightroom, How do I do that?

Simple. The download ZIP file and How To instructions are here - Follow this Lightroom Plug-In link.

Can I rotate my images on Demotix?

Yes. But please ensure images are correctly rotated before uploading to Demotix.

Why is my story still pending?

This could be down to a number of reasons. The work a publisher needs to do to your story before it is published and distributed can take time - meeting the criteria can get your story out quickly. We may also have a large volume of stories coming in.

Your work may be shot older than 24 hours, meaning publishers will work on it later as we want to get breaking news into the bigger news organisations first. Uploading your work within a few hours of shooting can help you achieve sales.

Your work may not be suitable for Demotix, or you have a corrupted file - you may have received an email asking you to re-upload.

More information on our Training Site.

I’ve received an error in upload?

If you have received any error during upload, or otherwise, please send a screenshot of the error via email to support (at) demotix.com so we can fix this. This is helpful for other people who may be experiencing problems also. More information here in our Uploading FAQ.

I have been logged out!

Contact support [at] demotix.com if you received no error but were logged out during a page load. Screenshot any errors that may have occurred and send to the above email. Alternatively, switching your Facebook accounts while logged into Demotix - will log you out.

I want to unpublish all my content!

Should you want to remove one of your own stories you can email us the reasons at info [at] demotix.com with the URL and we will take it down. Understand that we also have to ask our partner sites and clients. We will need to keep your details on file in case you have sold content during this transition.

How do I delete my account from Demotix?

Please get in touch with us at info {at} demotix.com to request that your account be deleted. Please do not delete the images from your stories yourself. If you do this, we will not be able to contact our resellers and instruct them to remove any of your photos that have been sent to them.

Once we know that you want your account removed, it will be deleted within a couple of days.